Log A Service Request For Existing
If your tank is leaking, has spilled, or has any broken equipment, including the lock, please contact customer service.
All customers are put on a computerized routing schedule determined by the projected quantity of previous collected used grease or cooking oil. MOPAC determines how frequently to collect your yellow grease and used cooking oil by what volume you indicated on your restaurant form and can be adjusted accordingly depending on your needs. If you had an increase or decrease in your grease intake and need to vary your scheduled grease pick-up amount, contact us and we will adjust your pick-up accordingly.
If your tank or drum is full or overflowing, follow our prompts to put in a request that will have us there within the next day or so (check our blog for what to do about overflow and spills). If your tank is less than 3/4ths full, we recommend your business waits till it is full to put in a service request, or wait for our pre-programmed routed scheduling.
Leaking or Empty
Mostly Empty, Service in a Few Months
3/4ths Full, Service in a Week or Two
Full, Service During the Week
Overflowing, Service With 2 Days
Damaged or Broken Lock, Contact Customer Service
Broken Lid or Equipment, Contact Customer Service
If you are using a MOPAC drum or multiple MOPAC drums that look like the one below, consider changing to our small tanks (pictured above) for easier and cleaner storage, as well as a more convenient pick-up